Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you request a quote, schedule service, or contact us. This may include:

• Personal Information: Your name, email address, phone number (including mobile number), and physical property address.
• Service Information: Details about your septic system, drain issues, service history, and appointment preferences.
• Payment Information: Billing details necessary to process invoices for completed services.
• Communications Data: Records of phone calls, text messages, emails, and form submissions between you and our team.

2. How We Use Your Information

We use your information to:

• Provide, schedule, and deliver septic pumping, drain cleaning, and related services.
• Respond to your inquiries, provide estimates, and confirm appointments.
• Send appointment reminders, service updates, and follow-up communications via SMS text message, email, or phone call.
• Process payments and maintain accurate service records.
• Improve our website, services, and customer support.
• Comply with legal obligations and protect our legitimate business interests.

3. SMS Text Messaging & Consent (A2P 10DLC Compliance)

By providing your mobile phone number and submitting a request through our website forms, checking a consent box, or otherwise interacting with Stech Holdings LLC (d/b/a "A1 Septic & Drain Cleaning"), you expressly consent to receive automated and non-automated SMS text messages from us at the number you provided. These messages may include appointment confirmations, reminders, service updates, scheduling notices, and promotional offers.

Message frequency: Message frequency varies based on your interactions and scheduled services. You may receive up to 2–6 messages per month related to active service appointments.

Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.

Opt-out: You may opt out of receiving SMS text messages at any time by replying "STOP" to any message you receive from us. You will receive a confirmation text message confirming your opt-out. If you opt out, you may still receive non-marketing service-related communications via email or phone.

Help: For help with your SMS subscription, reply "HELP" to any message, or contact us at (319) 239-3819 or sstecha1septic@outlook.com.

We do not sell, rent, or share your mobile phone number or SMS consent with any third party for marketing purposes. Your carrier may impose fees for receiving SMS messages as described in your mobile plan.

4. Legal Basis for Processing

We process your personal information based on your consent (including consent to receive SMS messages), the performance of a contract (providing requested services), our legitimate business interests (improving service quality and customer support), and compliance with applicable legal obligations.

5. Data Storage & Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Customer records, payment details, and communication logs are stored in access-controlled, encrypted systems. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business — such as payment processors, SMS messaging platforms, scheduling software, and GPS dispatch tools — and only to the extent necessary to deliver services you have requested. These third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.

We may also disclose your information when required by law, court order, or to protect our legal rights.

7. Cookies & Tracking Technologies

Our website uses basic functional cookies to facilitate navigation, remember your preferences, and support online form submissions. We do not use cookies for targeted advertising. You can control or disable cookies through your browser settings, though some site features may not function properly without them.

8. Data Retention

We retain your personal information for as long as necessary to provide services, respond to inquiries, and comply with legal, accounting, or reporting requirements. Service records and SMS communication logs may be retained for up to 7 years for warranty and liability purposes. You may request deletion of your personal data at any time, subject to legal retention obligations.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out: Withdraw consent for SMS messaging at any time by replying "STOP" to any text message.
• Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, contact us at sstecha1septic@outlook.com or (319) 239-3819.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Stech Holdings LLC (d/b/a "A1 Septic & Drain Cleaning")
• Phone: (319) 239-3819
• Email: sstecha1septic@outlook.com
• Address: 104 N Cedar St, La Porte City, IA 50651